SHIPPING & RETURNS

SHIPPING POLICY

At Krafted Ph, we take pride in our efficient shipping methods, ensuring that your orders are delivered promptly and securely. We are committed to providing transparent information about packaging and costs to our customers, allowing them to make informed decisions with confidence.

Orders are processed within 1-3 business days after payment confirmation.
Delivery times vary based on location: Metro Manila (2-5 days), Provincial areas (5-10 days).
Customers may opt to avail of local couriers within Metro Manila. For provincial areas, we can ship via LBC scheduled for release every Tuesday and Thursday.
Customers will receive a tracking number once the order has been shipped.
We are not responsible for delays caused by couriers, weather conditions, or unforeseen events.

RETURN & EXCHANGE POLICY

We understand that circumstances may change, and customer satisfaction is our priority. Our return policy is structured to provide clarity and convenience to our customers, offering a straightforward process for returns and exchanges. This approach aims to build trust and reassure our customers that their satisfaction is paramount.

Returns are accepted within 7 days from the date of delivery for items that are damaged, defective, or incorrect.
To initiate a return, email us at hello@kraftedph.com with the order number, photos of the item, and a description of the issue.
Items must be in their original packaging and unused for a return to be processed.
Once approved, refunds will be processed within 7 business days or customers may opt for a replacement or store credit.
Shipping fees for returns will be shouldered by the customer unless the issue is due to our error.